Frequently Asked Questions
Q: Do I have to have medical insurance?
A: Yes, it is mandatory that everyone traveling on a Quivertree Expedition needs medical insurance (see Terms and Conditions). This applies to travelers of all ages, and you will need to show us proof. We suggest that you speak to your insurer before you make your reservation, to ensure that you and all your party can obtain coverage.
Q: Do I have to have travel insurance?
A: Travel insurance is not mandatory although it is very highly suggested. You will be liable for any additional costs as per the Terms & Conditions in certain situations. If you are eligible for any refunds from Quivertree, these will cover the costs of your tour only, and not additional (and possibly very large) expenses such as flights etc.
Q: Can I change my mind and cancel my reservation?
A: Yes, you have ten days after the contract comes into force to change your mind and receive a refund of your deposit and any additional monies paid.
Q: If Quivertree cancels my trip, do I get a refund?
A: Yes, in the unlikely even that Quiveretree needs to cancel your trip, you will receive a refund of your Quivertree tour costs or you may choose another tour on alternative dates for the same value. You do not receive a refund for any air tickets or additional costs you may have incurred.
Q: Do you guarantee that our family will have a family size room or adjoining rooms?
A: No, we cannot guarantee this but we will do our best to facilitate this with hotels, depending on their level of occupancy.
Q: Will we have an opportunity to do additional touring not mentioned on the itinerary?
A: If you have any free days in your tour then you have the ability to do whatever you choose. However, any optional activities not included in the trip price do not form part of the trip or your contract and we are not liable for any assistance rendered to you by a local representative in arranging any optional activities.
Q: Who do we speak to in the event we have any problems or complaints during our trip?
A: In order to best ensure your satisfaction, you must report any complaint immediately to our local representative. Their job is to ensure that you have the greatest possible experience and so they will do their best to make sure that all aspects of your tour run smoothly. If your complain cannot be resolved locally, then you should contact us as soon as possible so that you provide us with an opportunity to investigate the matter and solve the problem while you are on the tour.
Q: Where do I find out what the trip includes?
A: Your detailed itinerary (normally sent to you about 25 days before your trip) will lay out all the services included. In general, the trip price will include accommodations, meals as specified, airport transfers as specified, ground transportation as specified, and guides as specified. International airfare and domestic airfare (unless specified) is not included. Other exclusions will include tips, personal expenses (laundry, telephone, taxi, excess baggage), beverages with meals, alcohol, optional tours. Each trip varies slightly, however. Your specific itinerary will include all information on inclusions and exclusions on land costs.
Q: Are your destinations really suitable for families?
A: We’ve taken our families to every country that we are offering tours to. They are all absolutely incredibly welcoming to families.
Q: Can we ask to visit specific places?
A: Yes, of course. Your trip is customised just for you, so we take you where you want to go.
Q: What about teenagers?
A: We have teens ourselves. We know exactly what turns them on.
Q: Do you have offices in every country you offer tours to?
A: No but we do work very closely with specialist tour operators in every destination and they are able to provide us with those once in a lifetime experiences for our clients.
Q: What kind of accommodation do you offer?
A: We suit your budget – but in developing countries we very strongly advise that you choose four or five star hotels in order to obtain the kind of comforts you would be used to in the West.
Q: What about food?
A: Food is one of the delights of travel. You will certainly learn about local cuisines, and you are strongly advised to try them, though you would generally not be advised to eat street food.